Our professional teams have hands-on experience addressing the most significant issues facing Corporates today. Should you want to set up an entire infrastructure for you or ride on our large network across India, we will be glad to be of your service.
The warranty services include Call Centre support, Repair services, warehousing, RMA Handling and on-site support across the country, back end validation (NTF or NDF) and high level3 and level 4 repairs.The services are modular and vendors have the choice to avail services they are in need.
We have 700 plus service centers across India and its growing. After sales support across India or Part of India can be given from the day one.
We enable multi-lingual voice support and provide pre-sales support, warranty validation, information dissemination, call registration services via our centralized call management center.
We help brands to manage customer queries with short turn-around time.
Our processes are streamlined in a way that all queries and requirements are answered with very less customer waiting time.
Repair services are provided to multiple product lines at all levels of repair – L0 to L4 via various delivery models. Our service centers are fitted with state-of-the-art facilities, with strict adherence to Service Level Agreements.
Our infrastructure is handled by multi-skilled engineers, who are fully equipped to handle component and integrated repairs with ease.
We have a dedicated integrated call management center, pick-up facilities and collection processes to make hassle-free service accessible to one and all, ensuring our services are always a customer’s delight!
Our technical expertise and sound infrastructure are directed towards configuring old equipment, refurbishing the same, and making it as good as new.
The products are put through a rigorous refurbishment procedure in our workshops to ensure device functionality and greater value chain. This reconditioning process enables the device to be re-deployed to the customers / into the business without compromising on the user experience.
Our technical suite of services include Upgradation and Firmware configurations, Cosmetic restoration, Factory resetting, Chip level Hardware replacements & Testing and Updates.
Wherever you are, we can help you. We believe in providing services to you from anywhere to everywhere.
Accessibility is never an issue again. Our expert resources understand your grievances and help you in troubleshooting the problem remotely.
In a hassle-free manner, our skilled technicians and engineers will guide you with detailed support on any technical issue that you may face.
We have High Level Repair Center strategically positioned at Bangalore. At this center, we carry out component level repairs for smart phones and Future Phones.This center is ESD protected (including storage area) and equipped with state of the art repair and testing infrastructure like BGA Rework Stations, temperature controlled Soldering and Desoldering Stations, and LCD refurbishing Machines.
Through excellent floor management, repair flow processes and continuous training, we could achieve high quality repairs and better productivity. Our repair bounce rates and scrap percentages are meeting best of industry norms.
We provide forward and reverse logistics support to collect defectives and return repaired units to vendor's service centres and warehouses, across the country through our logistics network and facilities.
We offer RMA service for both warranty and out-of-warranty across locations in India.
On our online RMA system, you may request RMA service, track the status of your returned item, obtain clarification on RMA issues, and print RMA reports.
Our staff is available at any time to provide you with the most friendly and immediate service.
